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If you have a concern

While we make every effort to get things right, problems may sometimes occur. We have in place a
complaints procedure that is intended to resolve any problem quickly and fairly.
In order to avoid delay in solving a problem, please follow the steps listed below:
 In the first instance call:

CLUB AUTO Insurance Service Centre
Freephone: 0800 506 506

 If the CLUB AUTO Insurance Service Centre is unable to resolve the problem, you may make a formal
complaint to:

Manager – Complaints Investigation and Resolution
CLUB AUTO (NZ) Limited
PO Box 1575
WHANGAREI

Freephone: 0800 506 506
Facsimile: 09 438 1049
 If the complaint has been through all the steps above and you are still dissatisfied, you may then ask
the Insurance and Savings Ombudsman to resolve your concern. Please see the Ombudsman’s website
(www.iombudsman.org.nz) for the disputes it can consider.
Contact us
Call 0800 506 506
Or visit www.clubauto.co.nz

v4.0 03/15
CLUB AUTO Taxi Insurance Policy
Flag Fall

A TAXI INSURANCE POLICY BY

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