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If you have a concern

While we make every effort to get things right, problems may sometimes occur. We have in place a
complaints procedure that is intended to resolve any problem quickly and fairly.
In order to avoid delay in solving a problem, please follow the steps listed below:
? In the first instance call:

CLUB AUTO Insurance Service Centre
Freephone: 0800 506 506

? If the CLUB AUTO Insurance Service Centre is unable to resolve the problem, you may make a formal
complaint to:

Manager – Complaints Investigation and Resolution
CLUB AUTO (NZ) Limited
PO Box 1575
WHANGAREI

Freephone: 0800 506 506
Facsimile: 09 438 1049
? If the complaint has been through all tthhee sstteeppss aabboovvee aanndd yyoouu aarree ssttiilllddiissssaattiissffiieedd,,yyoouummaayntyhtehnenasaksk the

ItnhseuIrnasnucreaannced aFnindanSacivailnSgesrvOimcebsuOdmsmbuandstmo arenstoolvresyoolvuer yconucrecronn. cePrlena. sPelesaesee tsheeeOthmebOumdsbmuadnsm’sawne’sbwsietebsite
(www.ifosmo.bnuz)dsfomratnh.eordgi.snpzu)tefosrithceandicsopnustiedseirt. can consider.
Contact us
Call 0800 506 506
Or visit www.clubauto.co.nz

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CLUB AUTO Third Party Fire & Theft Motor Vehicle Policy
Shock Absorber

A THIRD PARTY FIRE & THEFT INSURANCE POLICY BY

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