Complaints Procedure

While we make every effort to get things right, problems may sometimes occur. We have in place a complaints procedure that is intended to resolve any problem quickly and fairly. In order to avoid delay in solving a problem to your satisfaction, please follow the steps listed below.

Insurance

In the first instance call: 0800 506 506

If the Club Auto customer service team is unable to resolve the problem, you can download our Customer feedback form for complaints or you may make a formal complaint to:

The General Manager
PO Box 1575
Whangarei 0140


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